Support and community
Already joined and blocked? Use Patreon for private access, billing, or membership issues. Use the Software Dungeon Discord for general app help, feedback, and quick questions.
Contact support
If you are blocked, send private access or billing issues through Patreon. For general app help and feedback, ask in the Software Dungeon Discord. Do not post your Patreon email, payment details, or log files in public Discord channels.
- Patreon name or email and membership status.
- App version and operating system.
- The screen or view where you were blocked.
- Phone Companion reports: phone model and OS, app version, Wi-Fi, VPN, and permissions, plus whether the desktop app is open and unlocked.
- Exact error text, screenshots, or logs if you have them.
- The smallest repeatable steps and whether access is fully blocked.
Pick the path that matches what happened
Good support reports are practical: name the screen, the card set, and what you expected to happen next.
Beta access help
Use this path when Patreon login, membership status, installer checks, or access refresh blocks you.
App issue reports
Include app version, operating system, the screen you were on, and the smallest repeatable steps.
Phone Companion help
Report pairing, upload, voice capture, image capture, or same-network issues with the desktop state included.
Feature feedback
Describe the table work you tried to finish: session deck, homebrew card, review flow, artwork, or print export.
What to include
For beta issues, include a short support report: app version, operating system, the screen where you were blocked, and the smallest steps that reproduce it.
Support report template
Include: what you were making, what happened, what you expected, app version, operating system, screenshots if useful, and whether access is fully blocked.
Open Patreon messages
Still stuck?
Send the report through the private channel for access issues or ask the community for general app help.